Returns and Refunds

 

We want you to be happy with your order. If something is not quite right, we are here to help make it right.

 

Right of Withdrawal

 

As a consumer shopping with us from within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day you, or a third party named by you, take possession of the goods.

 

To exercise your right of withdrawal, please inform us of your decision by a clear statement, for example by email to info@lakoriax.com, including your name, order number, and the items you wish to return. You do not need to use a specific form, but you must send your notice before the 14 day period has expired.

 

If you withdraw from this contract, we will reimburse all payments received from you, including the standard delivery cost where applicable, without undue delay and in any case no later than 14 days from the day we receive your notice of withdrawal. We may withhold reimbursement until we have received the returned goods back or until you have supplied evidence of having sent back the goods, whichever is earlier.

 

Please send back the goods without undue delay and in any case no later than 14 days from the day you communicate your withdrawal to us. You will have to bear the direct cost of returning the goods.

 

Condition of Returned Items

 

Items must be returned unworn, unwashed, and in their original condition, including any original tags and packaging. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

If an item you paid the express shipping fee for is returned, the express shipping fee itself is not refundable, as it reflects a service that was already provided.

 

Damaged or Defective Items

 

If you receive a damaged or defective item, please contact us within 48 hours of delivery at info@lakoriax.com with a short description of the issue and clear photos showing the damage or defect. Our customer support team will review your request and get back to you with next steps.

 

Refunds

 

Once we receive and inspect your returned item, we will process your refund within 10 business days. Refunds are issued to the original payment method used for the purchase. Depending on your payment provider, it may take a few additional business days for the funds to appear in your account. You will receive a confirmation email once your refund has been completed.

 

Exchanges

 

At this time we do not offer direct exchanges. If you would like a different size or item, please return your original item for a refund and place a new order separately.

 

Questions

 

If you have any questions about a return or refund, please reach out to us at info@lakoriax.com or by phone at +49 157 35815631.