Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal data when you visit lakoriax.com, place an order, contact us, or otherwise interact with us. Personal data means any information that can be used to identify you.

Who We Are

Lakoriax is operated by Virtuell Grid UG (haftungsbeschränkt), registered with the Amtsgericht Dresden under HRB 47505. Our registered address is Dresdner Str. 39, 01662 Meißen, Germany. Virtuell Grid UG (haftungsbeschränkt) is responsible for the processing of your personal data in accordance with the General Data Protection Regulation (GDPR).

Company details

Virtuell Grid UG (haftungsbeschränkt)

Dresdner Str. 39

01662 Meißen

Germany

Email: info@lakoriax.com

Phone: +49 157 35815631

Managing director: Christian Klemm

Personal Data We Collect

We may collect the following categories of personal data.

Contact details such as your name, address, phone number and email address.

Account and technical data such as login information, IP address, browser type, device identifiers and pages you visit on our site.

Purchase data such as products ordered, order history, delivery address, and payment method and status.

Communication data such as messages you send us by email or through customer support.

Marketing preferences such as your consent and preferences for receiving updates and offers.

Cookies and tracking technologies, as described in more detail below.

Purpose and Legal Basis for Processing

We process your personal data for the following purposes.

Fulfilling orders, processing payments, and providing customer support, based on the performance of a contract with you.

Sending marketing communications, based on your consent.

Analyzing and improving our website and services, based on our legitimate interest in understanding how our site is used and in making it better.

Preventing fraud and monitoring security, based on our legitimate interest in protecting our business and our customers.

Complying with legal and tax obligations, based on our legal obligations under German and EU law.

Where we rely on legitimate interest, we have carefully weighed these interests against your privacy rights before processing your data.

Marketing Communications

You will only receive marketing communications from us if you have given your express consent. You may unsubscribe at any time by clicking the link included in any marketing email or by contacting us directly.

Our website uses cookies and similar technologies to provide core functionality, analyze traffic, and personalize content. Non essential cookies, such as analytics or advertising cookies, are only used after you have given your consent through our cookie banner. You can manage your cookie preferences at any time through your browser settings.

How We Share Your Data

We do not sell your personal data. We may share it with trusted third parties in the following circumstances.

Service providers who support us with hosting, analytics, email delivery, and customer support.

Payment and logistics partners who help us process orders and deliver products to you.

Marketing partners, but only with your consent.

Public authorities, where required by law.

All third parties we work with are bound by data processing agreements that ensure your data is handled in line with the GDPR.

International Data Transfers

Some of our service providers may be located outside the European Economic Area. Where this is the case, we ensure your data is protected through appropriate safeguards, such as standard contractual clauses approved by the European Commission.

Data Security

We take appropriate technical and organizational measures to protect your data, including encrypted connections, access controls and authentication, and regular reviews of our security practices.

Data Retention

We keep your personal data only as long as necessary for the purposes described above or as required by law.

Order and account data is generally kept for 10 years in line with German tax and commercial record keeping requirements.

Marketing consent is kept until you unsubscribe or withdraw your consent.

Customer support interactions are generally kept for up to 2 years from the date of last contact.

Your Rights Under the GDPR

You have the right to access the personal data we hold about you, the right to correct inaccurate or incomplete data, the right to request deletion of your data, the right to restrict how we use your data, the right to receive your data in a portable format, the right to object to processing based on legitimate interest or for marketing purposes, and the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at info@lakoriax.com. You also have the right to lodge a complaint with the competent data protection supervisory authority. For our registered location in Saxony, this is the Sächsischer Datenschutzbeauftragter (Der Sächsische Datenschutzbeauftragte).

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be announced on our website. Please check this page periodically for updates.

Last updated: September 2026

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